Creating and configuring a Jira connection

To create a Jira instance in {ProductShortName} and establish a connection to that instance, follow the procedure below.

Procedure

1. In Administration view, under Issue Management, click Jira.

   The Jira configuration page opens.

2. Click Create new.

   The New instance window opens.

3. Enter the following information:

   • Name of the instance

   • URL of the web interface of your Jira account

   • Instance type - select either Jira Cloud or Jira Server/Data center from the list

   • Credentials - select from the list

     Note

     If the selected instance type is Jira Cloud, only Basic Auth credentials are displayed in the list. If the selected instance type is Jira Server/Data center, both Basic Auth and Token Bearer credentials are displayed. Choose the type that is appropriate for the particular configuration of your Jira server or data center.

4. By default, a connection cannot be established with a server with an invalid certificate. To override this restriction, toggle the Enable insecure communication switch.

5. Click Create.

   The new connection instance appears on the Jira configuration page.

   Once the connection has been established and authorized, the status in the Connection column becomes Connected.

   If the Connection status becomes Not connected, click the status to see the reason for the error.

The Jira configuration table has filtering by Name and URL and sorting by Instance name and URL.